Two ways to go live
Keep your number and forward it (recommended): patients keep calling the number they know, and your carrier forwards to the HealOS number. Or use the HealOS number directly: put it on your website and Google Business Profile, no forwarding involved.
Get the number
On "Your AI Frontdesk is ready", or Settings → AI Phone Number → Change: search by area code, pick a number, Activate & assign number. It works as soon as it is assigned — call it from a cell phone and test before you touch any forwarding.
Forward your existing line
Under Connect to your existing line, choose your phone system type (cell, VoIP, landline) and provider. HealOS shows the exact steps or dial codes for that carrier, each with a copy button.
- Cell carriers: AT&T and T-Mobile use
**21*<number>#to enable and##21#to disable; Verizon uses*72<number>and*73. - VoIP (RingCentral, Google Voice, Vonage, Dialpad, 8x8, Zoom Phone): a "forward all calls" setting in the admin console.
- Landlines: usually
*72and*73. Some providers charge a monthly forwarding fee.
Two settings that silently drop calls
Turn off "confirm connection", "press 1 to accept" and call screening on the forwarding rule. The AI cannot press a key, so with any of these on a large share of calls end before it ever speaks.
Also turn off voicemail on the forwarded line so it does not race the AI, and save the HealOS outbound number in staff phones — on iPhones an unsaved number can be caught by Call Screening, which makes warm transfers fail.
Turning it off again
Remove the forwarding rule with the disable code shown on screen. Calls ring your front desk again immediately, with no waiting period.