Patients call your number. HealOS answers in a natural voice, 24 hours a day, and handles the call the way you configure it.
- Books appointments from real open slots in your EHR or Google Calendar.
- Recognises patients — looks up returning ones by name and date of birth, and registers new ones in your EHR if you allow it.
- Transfers to staff with a spoken hand-off, or takes a message and files a task for a callback.
- Answers questions about hours, insurance accepted, services, parking — from the knowledge base you fill in.
- Texts patients intake-form links and appointment confirmations.
- Escalates emergencies to the number you set, with 911 and 988 guidance.
Everything it did on a call is visible afterwards: the transcript, the summary, the recording, and an Events list of every lookup, booking, transfer and text with its result. Messages and callbacks land in Inbox Tasks.
What it does not do
There is no key-press menu — it understands "I want to speak to someone" instead. It does not read your office number back as the caller's number. It does not send appointment reminder sequences yet; confirmations after booking, yes.
If your call handling is more specific than the settings
Practices with fixed booking slots, insurance verified before the calendar is mentioned, or a scripted greeting read word for word do not have to force it through free-text fields. Send us your call script and we build it — see Custom workflows.
Start here: AI Frontdesk setup checklist.