Subscription in the sidebar shows every product you have, what it includes, and what you have used this period.
How each product is charged
- AI Scribe is charged per clinician seat. A seat is a person who records visits. Plans differ in the number of sessions included, the features available, and whether you pay monthly or annually.
- AI Frontdesk is charged per plan plus call minutes, with an allowance included and per-minute usage beyond it, and texts counted separately. Monthly minutes on the subscription screen shows where you are.
- Fax numbers are a per-number add-on.
- Claims, Benefit Verification and Prior Auth are priced per practice — talk to us.
Prices and current plan contents are on the Subscription screen and on healos.ai; we deliberately do not repeat numbers here that can go out of date.
Seats
A purchased seat has to be assigned to a person before they can use the product. If you see "All purchased seats are assigned — revoke one or add a seat", either free one up or add one. Revoking a seat leaves everything that person created untouched.
Free plan and limits
The free tier of AI Scribe has a monthly session cap. When you hit it you see Session Limit Reached and an Upgrade Plan button; a clinician on a practice account should ask their admin rather than upgrading separately.
Changing plan
Change plan upgrades immediately with a prorated charge — the confirmation tells you the amount before you agree. A downgrade takes effect at renewal, so you keep what you have paid for until then. Access until on the card is the date your current access runs to.
Trials
A trial gives the product in full for a fixed window. When it ends you either choose a plan or continue limited; the screen offers both, and nothing you created during the trial is deleted when it expires.
If the billing screen cannot load, it usually means the session went stale — reload once. If it persists, tell us and we will check the subscription from our side.